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- What if my HomeHelper did not meet my expectations? We encourage as much communication between you and your HomeHelpy as possible, as often having a simple chat about an issue can lead to a resolution. However, if this is not successful, please do not...
- What is HomeHelpy’s operational hours? We are operational from 10am-10pm on weekdays and 9am-9pm on weekends. Our cleaning partners are available 7 days a week, from 8am to 9pm. Please note that peak hour surcharge applies for bookings...
- If we find that your service is not satisfactory, what should we do? Any feedback have to be made within 24 hours after completion of the service. Evidence of any incomplete task or unsatisfactory work has to be provided so that we may address your concerns more...
- Skills Certification Before our HomeHelpers are allowed to work, they have to go through a stringent screening process involving, a rigorous training program, a theory and practical exam. Only HomeHelpers who passed the...
- How can I reschedule my booking? You are able to reschedule their booking in the HomeHelpy app or portal. However, you can only reschedule your booking 24 hours before your service commences, and the rescheduled dates and hours must...
